Introduction
Welcome to Nervure Partners. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including Therapon and Mentis.

‍

Information We Collect‍

We collect information that helps us improve our AI-driven mental well-being solutions. This includes:

• Personal Information: Name, contact details, and account information.
• Usage Data: Interactions with our platforms, preferences, and device details.
• Health-Related Inputs: Information you voluntarily provide while using our tools, ensuring strict confidentiality.

‍

How We Use Your Data

• To provide personalised well-being insights and mental health support.
• To enhance AI-driven recommendations for professional and individual users.
• To improve platform security and performance.
• To comply with legal obligations.

‍

AI & Data Usage Transparency

• AI-generated responses are based on trained models and are not a substitute for professional judgment or medical advice.
• No personally identifiable user data is used to train our AI models unless explicitly consented to.
• AI-assisted insights are meant for supplementary guidance, not definitive medical diagnoses.

‍

Children's Privacy

• Mentis and Therapon are designed for adult users, but minors (under 18) may use our services with verified parental consent.
• We do not knowingly collect personal data from minors without parental authorization.
• Parents or guardians can request access to, modification, or deletion of their child’s data by contacting us.

‍

Data Security & Protection

We implement robust security measures, including:

• Encryption: All user data is encrypted during transmission and storage.
• Access Controls: Only authorized personnel have access to sensitive data.
• Regular Audits: We conduct security reviews to protect user privacy.

‍

Incident Response & Data Breach Policy

• In the event of a data breach, we will take immediate corrective action to secure affected systems.
• Users will be notified promptly if their data is compromised.
• We will work with cybersecurity experts to assess the breach and prevent future occurrences.

‍

Date Retention

• We retain user data only as long as necessary for service delivery and legal compliance.
• Users can request data deletion, subject to applicable regulations.

‍

User's Rights & Control

• Access & Correction: Users can review and update their information.
• Data Deletion: Users can request account deletion.
• Opt-out Options: Users can manage data preferences within the platform.

‍

Compliance with Indian Regulations

Our practices align with applicable Indian data protection laws, ensuring privacy and ethical AI usage.

‍

‍

‍

For any privacy-related concerns, connect with us at himanshu@nervurepartners.com.